First and foremost, respond to every review, whether positive or negative. The law forbids them from disclosing any patient health information without permission and that includes when replying to reviews online – regardless of whether the feedback is positive or negative.ġ. However, by responding to online reviews, some providers are unwittingly violating the Health Insurance Portability and Accountability Act, the federal patient privacy law known as HIPAA. Best practices suggest orthodontists respond to all reviews they receive online. For most orthodontists, the vast majority of reviews they receive are positive. Orthodontists are adapting to the bitter reality in which consumers rate them on sites like Google Maps, Healthgrades, RateMDs, Vitals and Yelp as often as they do hotels, spas, restaurants and purchased goods and merchandise. This is one of the most common questions we get from orthodontists. “How can we respond to patient reviews and remain HIPAA-compliant?” Responding to online reviews while remaining HIPAA compliant can be tricky. In Marketing for Orthodontists 4- Simple Tips for HIPAA-Compliant Online Patient Review Responses Reputation Management for Orthodontists.Is it required that my family dentist provide a referral to the orthodontist?.Can orthodontic correction occur while a child has baby teeth?.Will my teeth straighten out as they grow?.What is an emergency appointment? How are those handled?.How often should I brush my teeth while in braces?.Can I return to school the day I receive my braces?.Can I drop my child off for an appointment?.Can I schedule all of my appointments after school?.How much will braces cost? Are financing options available? How does my insurance work?.How long will it take to complete treatment?.Will I need to have teeth extracted for braces?.What will I learn from the initial examination?.What will happen at the initial examination appointment?.At what age should I schedule an appointment for an orthodontic screening?.How do I schedule an appointment for an initial exam?.
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Will my child need full braces if he/she has Phase One treatment?.What is Phase One (early) orthodontic treatment?.Can I wear braces even though I have crowns and missing teeth?.Is it too late to have braces if I am already an adult?.